Our Policies

 

Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information. You accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website.

How we collect information about you

When you visit the Green Halo Systems website, we reserve the right to collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open an account, we collect the following types of information from you:

  • Contact information - your name, address, phone, email, and other similar information.
  • Financial information - the credit card numbers that you link to your Green Halo Systems account.

Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

How we use cookies

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

We send a "session cookie to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session. Once you log out or close your browser, this cookie expires and no longer has any effect.

You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.We reserve the right to collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the services and customer support you request;
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve our services and the content and layout of our website;
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties.

How we share personal information with other Green Halo Systems users

To process your payments, we need to share some of your personal information. We will not disclose your credit card number or bank account number to anyone other than PayPal or if we are required to do so to comply with a subpoena or other legal process as defined in our Criminal and Civil Subpoena Policies.

How we share personal information with other parties

We may share your personal information with:

  • PayPal to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.
  • Service providers under contract who help with parts of our business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Credit bureaus to report account information, as permitted by law.
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having Green Halo Systems close your Green Halo Systems Account due to your breach of the Green Halo Systems User Agreement).
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties when
    • we are compelled to do so by a subpoena, court order or similar legal procedure
    • we need to do so to comply with law
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.

Green Halo Systems will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the Users tab.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by using this form or writing to us at Green Halo Systems, Attn: Policy Deparment at 2431 Zanker Road, San Jose, CA 95131.

permission

Permission Policy

Green Halo Systems is providing information and services online as a benefit and service in for all users. Unless otherwise noted, Users may reproduce and distribute the information and data as made available to the users (with the exception of some graphics) from the Green Halo Systems web site without written permission. Any other organization or person may not duplicate this information or data without written permission. Green Halo Systems does not exert editorial control over materials that are posted by third parties onto this web site or materials that are e-mailed by third parties to any other. Green Halo Systems specifically disclaims any and all liability for any claims or damages which result from any postings by third parties. Although the Green Halo Systems site may includes links providing direct access to other Internet sites, Green Halo Systems has not participated in development of those sites, and does not exert any editorial or other control over those sites.

civil

Green Halo Systems Civil Subpoena Policy

Green Halo Systems does not release personally identifying information about our customers except in limited instances related to law, security, or safety, or with a customer's express permission.

To request customer information from Green Halo Systems in a civil case, you must serve Green Halo Systems at the address listed below with a valid subpoena or court order and agree to compensate Green Halo Systems for Green Halo Systems's subpoena response services. Prior to responding, Green Halo Systems may require you to provide a copy of the complaint or other supporting documentation to demonstrate the materiality of the information requested.

In response to a valid civil subpoena, it is Green Halo Systems's policy to notify the customer of the civil request for their information. In non-emergency situations, Green Halo Systems will generally respond after approximately fifteen (15) days, unless the customer presents Green Halo Systems with notice of having filed a motion to quash the subpoena or having sought similar protection from a court. Green Halo Systems reserves the right to object to the subpoena on any applicable grounds.

If you are seeking information regarding a customer, please provide as much of the following as possible: customer name, company name, account number, email address, mailing address, and telephone number. Please note that, regarding requests for customer information, Green Halo Systems does not retain such information indefinitely.

Green Halo Systems does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. Please be advised that the Electronic Communications Privacy Act, 18 U.S.C. 2701 et seq., prohibits an electronic communications service provider, such as Green Halo Systems, from producing the contents of an electronic communication, even pursuant to subpoena or court order, except in limited circumstances.

Send all subpoenas and court orders seeking customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:

Green Halo Systems Subpoena Compliance Dept.
2431 Zanker Road
San Jose, CA 95131

Follow up requests may be submitted via facsimile at 408-943-8115 or via email at info@greenhalosystems.com.

Subpoenas for information other than customer information must be served in accordance with applicable law. Green Halo Systems's registered agent for service of process is on file with the California Secretary of State.

For its subpoena response services, Green Halo Systems charges $75.00 per hour for research, $0.25 per page for copies, and $22.00 per package to respond by overnight delivery. Additional charges may apply for requests involving voluminous information or other time or cost intensive requests. Invoices should be paid within 30 days of receipt, with checks must be made out to Green Halo Systems, Inc.

Green Halo Systems reserves the right to determine in its sole discretion the applicability of this policy to any particular request and this policy does not create any enforceable legal rights, either for Green Halo Systems customers or for requesting parties.

Green Halo Systems Criminal Subpoena Policy

Green Halo Systems does not release personally identifying information about our customers except in limited instances related to law, security, or safety, or with a customer's express permission.

To request customer information from Green Halo Systems in a Criminal case, you must serve Green Halo Systems at the address listed below with a valid subpoena or court order and agree to compensate Green Halo Systems for Green Halo Systems's subpoena response services. Prior to responding, Green Halo Systems may require you to provide a copy of the complaint or other supporting documentation to demonstrate the materiality of the information requested.

In response to a valid Criminal subpoena, it is Green Halo Systems's policy to notify the customer of the Criminal request for their information. In non-emergency situations, Green Halo Systems will generally respond after approximately fifteen (15) days, unless the customer presents Green Halo Systems with notice of having filed a motion to quash the subpoena or having sought similar protection from a court. Green Halo Systems reserves the right to object to the subpoena on any applicable grounds.

If you are seeking information regarding a customer, please provide as much of the following as possible: customer name, company name, account number, email address, mailing address, and telephone number. Please note that, regarding requests for customer information, Green Halo Systems does not retain such information indefinitely.

Green Halo Systems does not typically retain certain information such as outgoing email, downloaded email, or Web/chat logs. Please be advised that the Electronic Communications Privacy Act, 18 U.S.C. 2701 et seq., prohibits an electronic communications service provider, such as Green Halo Systems, from producing the contents of an electronic communication, even pursuant to subpoena or court order, except in limited circumstances.

Send all subpoenas and court orders seeking customer information only via U.S. certified mail, Airborne Express, UPS, or Federal Express to:

Green Halo Systems Subpoena Compliance Dept.
2431 Zanker Road
San Jose, CA 95131

Follow up requests may be submitted via facsimile at 408-943-8115 or via email at "info@greenhalosystems.com.

Subpoenas for information other than customer information must be served in accordance with applicable law. Green Halo Systems's registered agent for service of process is on file with the California Secretary of State.

For its subpoena response services, Green Halo Systems charges $75.00 per hour for research, $0.25 per page for copies, and $22.00 per package to respond by overnight delivery. Additional charges may apply for requests involving voluminous information or other time or cost intensive requests. Invoices should be paid within 30 days of receipt, with checks must be made out to Green Halo Systems, Inc.

Green Halo Systems reserves the right to determine in its sole discretion the applicability of this policy to any particular request and this policy does not create any enforceable legal rights, either for Green Halo Systems customers or for requesting parties.

 
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